Returns Policy

Refunds, Returns and Exchanges

eMallFashion is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop. 


Buyers

Before purchasing, it’s best to locate and get familiar with the shop’s Returns and Exchanges policy. You can view this information under About Store on an individual listing page. 


Specific questions about a shop’s policies are best answered by the seller. You can use Messaging to contact the seller before ordering to get clarification. 


Returning an item

It’s important to have a return agreement with the seller before you ship an item back. This means you’ll want to ensure that you have the following:

  • Confirmation from the seller via Messaging or eMallFashion’s Return Merchandise Authorisation (RMA) system that they’ll accept the return
  • A return shipping address provided by the seller
  • The timeframe in which the seller expects to receive the returned item
  • An agreement determining which party is responsible for the cost of return shipping (the buyer or the seller)


We also recommended holding on to all records of return shipment (like tracking information or a postal receipt) in case further action is required. 


Issues With a Transaction 

Since each seller on eMallFashion runs their own shop, eMallFashion is not directly involved in transactions between individual buyers and sellers.


This also means when you encounter an issue with a transaction (such as a non-delivery or an item not being as described), we ask that you first contact the seller directly to work towards a resolution. Because eMallFashion is not directly involved in the transaction between buyers and sellers, we are unable to issue immediate refunds for purchases. 


While it’s our hope that both the buyer and seller will come to a mutual resolution, we can’t guarantee this will be the case. 


If you’re unable to get in touch with the seller or work things out with them directly, the next step is opening an RMA case, go to Marketplace -> Manage RMA. Buyers have 30 days from the shipping date to open a case. 


Sellers

As a seller on eMallFashion, you’re expected to clearly state your policies regarding returns and refunds in your shop page. This includes:

  • Whether or not you accept returns
  • The time frame in which you may accept a return
  • Who will pay for the cost of return shipping for any items that are sent back to you


If you enter into a return agreement with a buyer via Messaging or eMallFashion’s RMA system, we require you to fulfil that agreement. This may include:

  • Issuing a refund for the return item(s)
  • Providing eMallFashion with proof of shipping for a replacement item


If you do have a problem with a transaction, it’s best to contact the buyer directly via Messaging. Buyers are also encouraged to contact you if they experience any issues. 


Last Updated: 7/7/2017