Returns And Refunds

WHAT IS YOUR RETURNS POLICY?


Sales items, jewellery, swimwear and underwear:

  • All items marked as Sale are final.
  • All sale items, jewellery, swimwear and underwear can't be returned for exchange, credit, or refunds.


For all other items:

  • You are eligible for exchange, credit or refund, when you received damaged, defective, wrong item(s) or different condition from it was advertised.
  • Please include the Return Merchandise Authorisation (RMA) with your returned item(s).
  • The seller will send out a replacement of the original item(s) purchased at no cost, as long as the item is available. If the item is not available, you will receive a refund at the price your purchased your item at and the delivery charges. Refund will be credited to the original form of payment used to make your online purchase.
  • Return item(s) must be unworn, unaltered and unwashed with all tags attached.

Australia Customers

  • You can return any damaged, defective or wrong item for an exchange within 7 days of receiving your original order.
  • Request for Return Merchandise Authorisation (RMA). You can do this by log into your account and click Return link which located under Customer Service section at the bottom of the page. Please include this RMA with your returned item.
  • After the seller received your returned item, the seller will send out a replacement of original item to the default delivery address on your account. To check or update your address details, please log into your Account and click Edit under your Address Book and click Continue when you are done.
  • All items will be inspected on return.
  • The item(s) is your responsibility until they reach the seller's warehouse, so make sure it is packed up properly and can't get damaged on the way.
  • We are not responsible for any items that are returned to us by mistake.

International Customers

  • You can return any damaged, defective or wrong item for an exchange within 14 days of receiving your original order.
  • Request for Return Merchandise Authorisation (RMA). You can do this by log into your account and click Return link which located under Customer Service section at the bottom of the page. Please include this RMA with your returned item.
  • After the seller received your returned item, the seller will send out a replacement of original item to the default delivery address on your account. To check or update your address details, please log into your Account and click Edit under your Address Book and click Continue when you are done.
  • All items will be inspected on return.
  • The item(s) is your responsibility until they reach the seller's warehouse, so make sure it is packed up properly and can't get damaged on the way.
  • We are not responsible for any items that are returned to us by mistake.

WILL YOU REFUND ME THE DELIVERY CHARGE FOR RETURNING THE DAMAGED, DEFECTIVE OR WRONG ITEM?


We will refund you the delivery charge for returning the damaged, defective or wrong item. Please send us a copy of your proof of postage in order for us to reimburse you for the returns postage charge. A copy of this can be attached and emailed to support@emallfashion.com.


CAN I RETURN THE DAMAGED, DEFECTIVE OR WRONG ITEM BOUGHT WITH A GIFT VOUCHER?


Definitely! Your right to return a damaged, defective or wrong item is exactly the same regardless of whether you bought it with a gift voucher, a payment card, or a combination of the two.


The seller will send out a replacement of the original item(s) purchased at no cost, as long as the item is available. If the item is not available, you will receive a refund at the price your purchased your item at and the delivery charges.


If you paid for your whole order with a gift voucher, we will send you another voucher for the total amount.


If you paid with a combination of payment card and gift voucher, we will refund anything you paid for with your debit / credit card and the remaining amount will be refunded in gift voucher.


HAVE YOU RECEIVED MY RETURNED ITEMS?


Australia Customers

  • As soon as your return has been received and checked by seller's warehouse, we will inform you via email to let you know.
  • In the unlikely event that you haven't received a reply within 10 working days of returning your items, please contact us at support@emallfashion.com.
  • When contacting us, please include your original order number, which items you have returned and any delivery reference number.

International Customers

  • As soon as your return has been received and checked by seller's warehouse, we will inform you via email to let you know.
  • In the unlikely event that you haven't received an email within 15 working days of returning your items, please contact us at support@emallfashion.com.
  • When contacting us, please include your original order number, which items you have returned and any delivery reference number.

Update: 24/06/2015